SERVICE CLIENTS

Who is Mark-ha.com?

We are based in Turkey- Istanbul and working to cater to a sizeable growing Muslim population and their appetite for modest dressing that rings in ethnic cultural ethos along with contemporary aesthetics. Our sizes do justice to all body-types accommodating up to 7XL and we offer customized lengths on almost all of our ensembles. We are equipped with state of the art technology to furnish your orders and address your grievances, if any in a timely manner. We also offer return policy option furthering the process of redressal. With assisted customer representatives to help you select, navigate and make good purchases, we ensure your experience with us is a happy one. Have your pick from a plethora of different ensembles like lingerie, pajamas, homewear, swimsuits, modest shrugs, cardigans, hijabs, jilbabs, dishdashas, prayer-set and other Namaaz essentials.

What is the goal of Mark-ha.com?

Affordable Modest Clothing is our goal. We have high and strict standards in maintaining the lowest costs and highest quality possible for our customers. While meeting that equilibrium is a challenge, we happily take that on and proudly carry over 300+ items on our website under $25. We want to ensure every family is able to dress modestly without having to spend much. The "Giving Back" program is the core of Mark-ha.com.

What is the average processing time for an order?

All express orders are processed in 3-4 business days and all standard orders are processed in 7-10 business days. When we say processed, we are cutting the fabric, stitching your garment, finishing it and packing it. Shipping time is an additional 3-4 business days.

Are my items made to order?

Mark-ha.com works on a just-in-time method like DELL and the other big IT industry leaders. We use that system innovatively in manufacturing garments. Not all but most items are made to order. This facilitates us to customize lengths, sleeve length and special modification requests made by customers. This also helps us maintain zero inventory costs that we pass on to customers.

Do you ship to other countries?

We are based in Turkey, but we do ship worldwide. Our standard shipping is free to Turkey.

Where is my order processed and shipped from?

Your order processed and shipped from Turkey / Istanbul direct to be delivered in 3 - 20 business days to your doorstep. 

How do you maintain high customer service standards?

Our customer service comprises of highly trained individuals that have a combination of exposure to vast Islamic culture and high standard of English customer service policies. The customer service team works out of Istanbul office and are individuals with working knowledge of our products and customer background. They are available 8am-7pm PST on phone daily to answer any questions you have. While their primary language of communication is English

I have a large Islamic population where I live, how can I open an Mark-ha.com franchise?

Mark-ha.com is growing exponentially as a brand name in our community. People recognize us worldwide as the largest affordable modest clothing store. If you have the entrepreneur spirits, access to a large population of potential customers and any experience in retail, then this might be for you. We have a very relaxed Franchise policy.

Do you wholesale?

Yes, we have an extensive wholesale program, we also have several wholesalers carry our product on East Coast, UK, Germany, Switzerland, Libya, Iraq, Malaysia, Singapore, and Australia. For applying to be a wholesaler and for our policies click here.

Do you have store locations?

We are primarily an online company and we currently don't have a physical store. We participate in large Islamic events, to meet and greet our customers in their cities (subscribe our Facebook page to get updates about the next event). We also have several wholesalers carry our product on East Coast, UK, Germany, Switzerland, Libya, Iraq, Malaysia, Singapore, and Australia.

What size am I. what abaya length should I order?

ur sizes are US sizes. We carry XS to 7XL. Our size chart also explains the height to length table. Please click here for the size chart.

What kind of fabric is used in the items, how do I know which will work for me?

Please refer to the fabric chart provided below: 

Fabric NameContentWeightWeatherWashShrinkageIron
Kashibo 100% Polyester Medium All weather Machine wash/Air tumble dry 0% No
Poly Crepe 100% Polyester Light All weather Machine wash/Air tumble dry 0% Light
Poly Knit 100% Polyester Medium All weather Machine wash/Air tumble dry 0% No
Polyamide 95% Nylon, 5% lycra Medium Swimwear Machine wash/Air tumble dry 0% No
Georgette 100% Polyester Light All weather Machine wash/Air tumble dry 0% No
Denim 100% cotton Medium Spring/Fall/Winter Machine wash/Air tumble dry 0% Light
Corduroy 100% cotton Medium Spring/Fall/Winter Machine wash/Air tumble dry 0% Light
Twill 100% cotton Medium All Weather Machine wash/Air tumble dry 1% Light
Poplin 100% cotton Light Summer/Spring Machine wash/Air tumble dry 1% Medium
Rayon 100% viscose Light Summer/Spring Machine wash/Air tumble dry 3%-5% No
Tencel 100% viscose Medium All Weather Machine wash/Air tumble dry 2% Medium
Wool 100% wool Heavy Fall/Winter Dry Clean only 0% Well

* avoid heat for wash or dry
* items with hand embroidery only hand wash/dry clean

Are your garments see through?

This is a relative question and what might be see through for one, might be perfect for other. While all our items are lined if the fabric is light and the heavier fabrics are not see through at all, we do recommend you wearing a layer under if you feel more comfortable. We recommend you wear a bathing suit inside the burquini's.

Where do I ship my return/exchange?

Your return & exchange packages are to be shipped to our warehouse in Istanbul. Please click here to request a return or exchange.

How can I process a return/exchange?

Please click here to request a return or exchange.

I am not happy with my purchase, I want a full refund?

While we strive to give the best experience to all our customers and have over 95% satisfaction rate, sometimes issues happen and we completely own up to our products and commitment. If for any reason you are not happy with your purchase, please click here to process a return.

If I change my mind on my order but it is already shipped, can I refuse the package?

No. Please accept the package and email us at info@Mark-ha.com to obtain a RMA number to return the package. You have 24 hours after the standard order is placed to cancel/change it. Express orders cannot be cancelled once processed. You will be responsible for return shipping.

Which items are not returnable or exchangeable?

  • All standard items are returnable or exchangeable
  • Swimwear are final sale and cannot be returned or exchanged
  • Items under Sale/ Clearance tab are final sale.
  • All custom length items are returnable/ exchangeable minus custom fee (as the fee was for making the customization request you made)
  • All plus size items are returnable/exchangeable minus the fee
  • Fully customized items are final sale

The item does not look anything like the picture, what is 5% variance?

  • Style- Every style has a different silhouette and how it will look on different size people. Hence allow for slight variance
  • Color- What one computer might show darker, might look slightly lighter on another screen. Hence allow 5% variance
  • Size- What one style might fit in large the other might fit a bit different? This is because or silhouettes are different
  • Length- Our garments are man-made, hence there is a slight change for +/- 5% in measurements

How much is shipping?

Please click here

I see a charge on my credit card, but have not received my tracking number?

As soon as the order is placed on the website, the credit card is charged the full amount. Since the items are made specifically for you, we need to ensure the payment is complete before processing your order. A tracking number is sent in 5 or less business days for express and 10 or less business days for standard orders.

Why do I have to pay return shipping charges?

Mark-ha.com is one of the most transparent company in costing the products. We do not believe in charging everyone a higher amount to cover for return shipping costs for a few customers. As many companies bake this cost into their margin, we believe in charging it as necessary so that customers can enjoy the low prices. Shipping is paid to third party courier services and are not recovered if the order is cancelled or returned hence the fee has to be covered by the customer.

What courier services do you use to ship with?

We ship packages with UPS and PTT Cargo

How can I track my package?

Log on to your account and click track order. You can also email us at info@Mark-ha.com to get an update.

Do I have to pay custom duties since my shipping address is outside Turkey?

Turkey orders do not have to pay any duties. Internationally, it depends on your countries custom policy, you may be assessed a duty by your border customs.

I don't feel safe using my credit card online?

Our website is safe & secure and we use PayU to process the payment. Your credit card information is encrypted and not available for us. We are recognized store by Google and Bizrate and are happy to provide any authentication you might need to feel safer. You may also call us at +902125201881 to pay over the phone or you may use other methods of payment- Moneygram, Western Union, Bank Transaction.

I don't have a credit card or a PayPal account, how can I make a purchase?

For debit card with a visa or master sign and a credit card- add your items to the cart and then click checkout to follow directions *Western Union: This is the fastest mode of payment. You can send money via Western Union to our Istanbul office,

email info@Mark-ha.com for invoice and address Bank Transfer: You can send money via bank transfer to our Istanbul office, 

Why was my order flagged for fraud check?

We have a robust fraud check accounting team that scrutinizes each order that comes in to ensure it is legit. We have high standards for online safety and want to safeguard any misuses of credit card by catching them upfront. Only some credit card orders are flagged. Your order could be flagged for following reasons and will be on hold until verified over the phone by our fraud check representative. This is done just the first time you order. If you want to avoid this, we recommend using PayPal or google checkout. 

  • Billing name and address does not match shipping name or address
  • Incomplete address
  • International order placed first time on our website
  • High order value, first time order, express shipping

I would like to work for Mark-ha.com, do you have job openings?

We are always looking for talented individuals to contribute to our growing company. Please click here to see current job openings.

How can I contact Mark-ha.com?

  • General questions, inquiries: info@Mark-ha.com
  • Feedback: info@Mark-ha.com
  • Community program: info@Mark-ha.com
  • Return/ exchanges: info@Mark-ha.com
  • Affiliates: info@Mark-ha.com

You can also reach us by phone or online chat from 10am-7pm PST daily.

CALL:+902125201881

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