Exchange and Return

EXCHANGE AND RETURN TERMS

All products sold on Mark-ha.com are covered by the manufacturer's or importer's warranty. Mark-ha.com does not provide any additional warranty for these products. Mark-ha.com does not facilitate the sale of counterfeit or imitation products, as doing so is considered unethical, immoral, and illegal. All products sold on Mark-ha.com are authentic.

Return Period

You may return purchased products within 14 (fourteen) business days of the delivery date, provided the products remain unused, undamaged, and in a condition suitable for resale.

Return Conditions

Please carefully read the following points regarding the return process:

- Returns will not be accepted for products that have lost their resaleability—such as those with damaged original boxes or packaging (e.g., products with shipping labels or packing tape applied directly to the original box)—or products that are no longer in a condition suitable for sale to another customer.

- You must send the original invoice (including all copies in your possession) along with the product you wish to return, and include an email stating the reason for the return.

- For health and hygiene reasons, items such as underwear (briefs, thongs, bodysuits, etc.) and socks with opened packaging are not eligible for exchange or return.

- Only the product price is refunded; shipping costs are the responsibility of the buyer. If the purchased product qualified for free shipping, the shipping cost will be deducted from the refund amount. Shipping costs are covered by our company only for exchanges involving defective products. - If there is any physical damage to the products during shipping, please do not accept the delivery and notify us. Requests for returns or exchanges based on claims of damage made after acceptance of delivery will not be processed.

- Within 14 (fourteen) days of the delivery date, you must obtain an approval number by emailing your request (stating the reason) to info@mark-ha.com or by calling customer service. Products returned without prior approval will not be accepted by our company.

Refunds cover only the cost of the product; all shipping fees are the customer's responsibility. Our company covers shipping costs only for the exchange of defective products.
Cancellation/Return Conditions:
Domestic Shipments
Order cancellations can only be made before the shipment has been dispatched. Refunds for cancellations made within this timeframe are processed within 24 hours. For cancellations made after the order has been dispatched or delivered, the process takes up to 14 business days from the time the purchased product is returned to our stock. This extended timeframe is due to the necessary inspection of the returned products to verify their condition and suitability for resale.
Cancellations and returns will not be accepted for orders that have been used, have had their tags removed, are in a condition unsuitable for resale to another customer, have torn or discarded packaging, lack the original invoice, or contain items such as underwear, corsets, panties, socks, or swimwear. International Shipments
Exchanges and returns are not accepted for orders placed from abroad due to high shipping costs and customs duties. You may cancel your order before it is shipped.